Shipping policy
Shipping Policy
Shipping Methods
MackenzieDeals offers multiple shipping options through trusted third-party carriers. Shipping costs are calculated at checkout based on several factors, including the destination, shipping method selected, package weight, and order value.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Please note that order processing times are separate from shipping transit times.
Delivery Time
Estimated delivery times are displayed at checkout or on the product page and may vary depending on your location and the shipping method selected.
Delivery estimates are provided for reference only and are not guaranteed.
Shipping Delays
While we make every effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
-
Severe weather conditions
-
Customs inspections or clearance
-
Carrier delays
-
Natural disasters
-
Public holidays
-
Other unforeseen events
Failed Deliveries
Customers are responsible for providing complete and accurate shipping information.
If an order cannot be delivered due to an incorrect address, refusal of delivery, or failure to receive the package, additional shipping charges may apply for reshipment.
Shipping Responsibility
Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. However, if you experience any shipping issues, our customer support team will be happy to assist you in resolving them.
Order Tracking
If tracking information is available, it will be sent to your email once your order has been shipped.
Please allow up to 48 hours for tracking information to become active after shipment.
Customer Account
Creating an account on MackenzieDeals is optional but recommended.
By creating an account, you can:
-
Save your shipping addresses
-
View your order history
-
Track your orders
-
Manage your account information
-
Enjoy a faster checkout experience for future purchases
You may update or delete your account information at any time through your account settings.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: