Refund policy

Refund Policy

1. General

At MackenzieDeals, we are committed to providing high-quality home décor, kitchenware, and gift products. Please read this Refund Policy carefully before placing your order.

We gladly assist customers when an item arrives damaged, defective, or incorrect. However, because some products are limited-quantity, special-order, or sourced from suppliers, not all purchases are eligible for returns or refunds.

2. Eligible Refunds

Damaged or Defective Items

If your order arrives damaged or defective due to manufacturing or shipping, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and its packaging

After reviewing your request, we may offer one of the following remedies:

  • A replacement item
  • A full refund
  • Another appropriate solution at our discretion

Incorrect Item Received

If you receive an incorrect item, color, style, or product different from what you ordered, please contact us within 14 days of delivery.

Once verified, we will provide either:

  • A replacement at no additional cost; or
  • A full refund.

3. Returns & Replacements

If you experience any issue with your order, please contact our customer support team within 14 days of delivery.

Depending on the situation, we may offer:

  • A replacement item
  • A refund
  • Another reasonable solution

Please do not return any merchandise without first contacting us for authorization.

4. Non-Returnable Items

The following items are generally not eligible for returns or refunds unless they arrive damaged or incorrect:

  • Clearance or final sale items
  • Gift cards
  • Personalized or customized products
  • Items that have been used, installed, assembled, or altered
  • Products damaged after delivery due to misuse or improper handling

5. Non-Refundable Situations

Refunds or returns will not be accepted if:

  • You changed your mind after placing the order.
  • You ordered the wrong item.
  • Your request is submitted more than 14 days after delivery.
  • The item has been used or is no longer in its original condition.

6. How to Request a Refund

To request a refund, replacement, or other after-sales assistance, please contact us by email:

Email: customerservicemore@outlook.com

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product (if applicable)

We will review your request and respond as quickly as possible.

7. Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon being posted on this page.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: customerservicemore@outlook.com